Last updated: 16 October 2026
Himala Naturals ("we", "us" or "our") operates this online store to supply natural food supplements to customers in Pakistan. We are committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices available to you.
Who we are
Himala Naturals, Shahji Market, Mansehra Road, Oghi, Mansehra 21400, Pakistan. You may contact us by email at himalanaturals@gmail.com or hafeez9228@gmail.com, or by phone and WhatsApp at +92 345 9611083.
Information we collect
We collect the contact details you provide to us, namely your name, phone number, email address and delivery address. If you create an account, we also hold your email address, your password (stored only in securely hashed form) and any addresses you save.
When you place an order, we record the products purchased, the amounts paid, your chosen payment method and the delivery status. We also keep the messages you send us, including contact form enquiries, return requests and any payment screenshots you upload.
To operate the website securely, we process limited technical information such as your IP address, browser type and the session cookie that keeps you signed in. We do not ask you to store card details on this website. Cash on Delivery payments are collected by the courier.
How we use your information
We use your information to process and deliver your orders, send you order updates, manage your account, respond to your enquiries and protect our store against fraud. If you subscribe to our newsletter, we will also send you occasional news about our products and offers. You may unsubscribe from marketing emails at any time; service emails relating to your orders will continue.
Sharing your information
We share your delivery details only with the courier responsible for delivering your order, and we use a trusted email provider to send the messages you have requested. We never sell your personal information. Our social media pages are operated by their respective platforms, whose own privacy policies apply when you visit them.
Cookies
This website uses a session cookie to keep you signed in and a security cookie that protects forms against forged requests. Both are strictly necessary for the store to function and cannot be switched off.
Data retention
We retain order records for as long as they are needed for delivery, refunds, accounting and our legal obligations. You may ask us to delete an account that is no longer required.
Your rights
You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it by writing to himalanaturals@gmail.com. We may need to verify your identity before acting on your request. Exercising these rights will never affect the way we treat you.
Children
Our store is not intended for children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page, and the date at the top will be revised accordingly.