We want you to be completely satisfied with your purchase. If something is not right, you may request a return within 30 days of receiving your order, subject to the conditions set out below.
Eligibility
To qualify for a return, the item must be unused, in the same condition in which you received it, and in its original packaging with all tags and seals intact. Proof of purchase, such as your order number or receipt, is required.
Requesting a return
Please contact us by email at himalanaturals@gmail.com or hafeez9228@gmail.com before sending any item back. Once your request has been approved, we will confirm how and where to send the parcel. Items returned without prior approval cannot be accepted.
Approved returns should be sent to: Shahji Market, Mansehra Road, Oghi, Mansehra 21400, Pakistan.
Damaged, defective or incorrect items
Please inspect your order upon delivery. If an item arrives damaged or defective, or is not the item you ordered, contact us immediately so that we can resolve the matter promptly.
Items that cannot be returned
For reasons of hygiene and product safety, we are unable to accept returns of perishable goods (including honey), personal care products, hazardous materials, sale items or gift cards. If you are unsure whether an item qualifies, please contact us before placing your request.
Order cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been dispatched can normally be cancelled. Once an order has been dispatched, it will be treated as a return under this policy.
Refunds
Once your return has been received and inspected, we will notify you by email whether your refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Please allow additional time for your bank to process the credit. If more than 15 business days have passed since your refund was approved, please contact us at himalanaturals@gmail.com.