Frequently asked questions

Cash on Delivery is available across Pakistan: pay the courier when the parcel arrives. Any other method is shown at checkout only when it is ready to use.

No. You can check out as a guest with your name, phone number and delivery address. With an account you can save addresses, keep a wishlist and see all your orders in one place.

You will see an order number as soon as you place the order, and we send a confirmation email with the details. Keep the order number: you need it to track the parcel.

Yes, as long as it has not been dispatched yet. Contact us as soon as possible by email or WhatsApp. Once an order has been dispatched, it is treated as a return.

Delivery is free across Pakistan. You will see that before you place the order.

We ship after the order is confirmed. Delivery time depends on your city (3-5 working days). You will get an email when it ships, and you can follow it from your account or the Track Order page.

Please check your parcel when it arrives. If anything is damaged, missing or not what you ordered, contact us the same day by email or WhatsApp and we will put it right.

You have 30 days after delivery to ask for a return. The item must be unused, in its original packaging, with proof of purchase. Email us before sending it back. Perishable goods (including honey), personal-care goods, and sale items cannot be returned. See Returns & cancellations for the full policy.

Once we have received and checked the returned item, we email you to confirm the refund. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to show it.

Adults: dissolve a rice-grain sized amount (about 250–500 mg) in warm water, milk, or honey, twice daily, preferably with breakfast. If you are new to it, start 2–3 times a week. Do not exceed that amount, and consult a healthcare professional if you are pregnant, nursing, or taking medication.

Yes. It is tested by PCSIR, the Pakistan Council of Scientific & Industrial Research. No arsenic, mercury, lead or cadmium was detected, and the fulvic acid content measured 1.25%. Each jar carries a batch number and an authenticity QR code.

The shilajit is Himalayan resin. The honey is wild bee honey from Kohistan. Both are packed for Himala Naturals in Pakistan.

Crystallizing is a natural sign of raw honey. To make it runny again, stand the closed jar in warm (not boiling) water for a few minutes and stir.

Yes, from age one. Never give honey to babies under 1 year old.

Keep the jars tightly closed in a cool, dry place away from direct sunlight. Honey is best kept at room temperature.